Dr. Fotopoulou Niki (hereinafter "The Doctor") is the rightful owner of this website. It operates and manages the Website under the following detailed terms of use, as well as the conditions under which the Doctor provides her services to the visitors/users through her Website, which the visitor/user of the Website and the Services provided through it is kindly requested to read carefully and to proceed to visit/use the Website and the services provided through it, only if they fully accept them.
In case the visitor/user does not agree with the terms of use of this, they must not use the content and services of the Website.
The use/visit of the Website presupposes the unconditional acceptance of the terms of use described herein. Navigation and staying on the website, archiving/indexing it constitutes actual acceptance and certification that the terms and conditions of use described herein (including the personal data protection statement) have been read.
Visitors/users of the Website must comply with the rules and provisions of Greek, European, and International Law and the relevant legislation governing telecommunications and refrain from any illegal and abusive behavior during their visit/use of it and in relation to it.
The visit/use of the website must be made exclusively for lawful purposes and in a way that does not restrict or prevent the visit/use of it by third parties.
The User is obliged to use the Website according to the law and these terms and not to engage in acts or omissions that can cause damage or dysfunction to it, affect or endanger the provision of services through the Website.
The content and graphics of the Website as well as the services provided through it are provided "as is" and the Doctor does not provide any warranty, express or implied, regarding the completeness, correctness, timeliness, merchantability, non-infringement, or suitability of this content for any use, application, or purpose.
The Doctor takes every appropriate and reasonably expected measure so that the data, information, and audiovisual material that constitute the content of the Website are complete, accurate, and reliable and are intended only for the information and enlightenment of the Visitor/User.
However, the Doctor cannot guarantee the correctness, completeness, accuracy, and reliability of the above elements, as the texts and related graphics published on the website may contain technical inaccuracies or typographical errors and the Doctor is not liable towards the visitor/user or third parties for any damage due to their incorrect, inaccurate, or outdated character.
The Doctor makes every possible effort, within the framework of technological control, so that the services, the contents of the Website are provided uninterruptedly and without interruption. However, she is not responsible in the event that for any reason, including the case of negligence, the operation of the Website is interrupted or becomes difficult or/and impossible to access it, or if despite the security measures taken, "viruses" or other harmful software are detected and transmitted to the terminals of visitors/users, or if third unauthorized persons (“hackers”) intervene in the content and operation of the Website making it difficult to use it or causing problems in its proper operation.
Also, the Doctor is not liable for the temporary unavailability of the Website, for the interruption of individual or all its functions, or for any malfunction or technical issues that may appear. The Doctor, under any circumstances, including negligence, is not liable towards the user or any third party for any form of damage, direct or indirect related in any way to the use of the Website, navigation in it, and the use of services or information contained in it. Each visitor/user must take all appropriate security measures (e.g., antivirus programs) before any ‘’download’’ from the Website. The cost of any possible corrections or repairs is borne by the visitor/user and in no case by the Doctor.
Periodically, changes are added to the information found on this website and the Doctor may make improvements and/or modifications in the information, services, and programs described herein at any time.
The links in this area will let you leave the Doctor's current website. The linked websites are not under the control of the Doctor and for this reason, no legal or natural person from the Doctor's team is responsible for the content of the linked websites, nor for the links in a linked website, nor for any changes or updates to these websites.
Also not responsible for webcasting or any other form of transmission received from any linked page. The linked websites are presented to you only for convenience and their content is not controlled by the Doctor.
This Website constitutes a registered domain name, which has been legally assigned to the Doctor and is governed by the relevant protective provisions regarding domain names. Further, the copyright rights of the content and services of the Website, i.e., indicatively and not limited to including texts, photos, designs, trademarks/logos, layout, programs, any kind of files, of the Website belong exclusively to the Doctor, and are protected by Greek, European, and international legislation on Intellectual and Intellectual Property Rights. By accessing the website, the Doctor provides you with a non-exclusive, limited, and irrevocable license to use the website exclusively for personal use within the Website and not for commercial use.
Specifically, the use of the texts of this website is only for information, enlightenment, and not for commercial use and copying or registering it on another network or its transmission by mass media is prohibited. The use for any other reason is strictly prohibited. The content and information presented on the Website every possible effort is made within the framework of good faith and business ethics to be as accurate and true as possible, however, the Doctor bears no responsibility for their reliability or completeness. This website's policy is to immediately exclude any part that violates the intellectual and intellectual property rights of third parties (intellectual property, trademark, domain name, know-how, etc.), provided that the Doctor has been informed of such a violation by the rights holder or the legal representative of the rights holder.
With the above reservation, in case you believe that your work has been copied and posted on the site in a way that violates your copyright rights, you are requested to send the following information to the responsible member of our staff: (I) Name and surname (II) description of the position of this work on the site, (III) your address, telephone number, and email address, (IV) a written statement in which you state that you believe in good faith that the use is not permitted by the copyright holder, (V) a self-declaration that the aforementioned information is correct and accurate and that you are the owner of the work's right or that you can act on behalf of the owner of the work's rights.
You can address your complaints regarding copyright infringement at: info@cityzenclub.net
The Doctor reserves the right to unilaterally modify the terms, without prior notification to the users. Any modified version of these terms is published on the website, replacing the previous one. For this reason, users are called in any case, before receiving any service through the website, to be informed and, if necessary, to re-accept the modified terms.
Trademark Information
The trademarks of the Doctor's services mentioned herein, whether they appear in bold characters or with the trademark, are trademarks that belong to the Doctor. The names of companies and products mentioned herein may be trademarks of their owners which are protected by Greek and international legislation on Trademarks & Intellectual Property.
These terms are interpreted based on Greek law and the courts of Athens are considered as competent authorities for resolving disputes of any nature. Regarding legal disputes that may arise between third parties and you, you are exclusively responsible and the Doctor reserves the right to intervene if deemed necessary to protect her rights and general interests.
The Business reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store whenever it deems necessary and undertakes the obligation to inform consumers of any changes through the pages of this online store.
Payment Methods:You can use one of the following payment methods:
- Credit-Debit Card
- PayPal
- Bank Account Deposit (via Teller / ATM / Web-Banking)
- Cash (at the offices of cityzenclub: Vyronos 5, Trikala)
To make a purchase by depositing into a bank account, follow the steps below:
A. Deposit the amount corresponding to your purchases into the following bank account (via Web Banking or at the bank's counter).
ALPHA BANK:
- Account number: 020/020261/44
- IBAN: GR22 0140 3300 3300 02002026144
- Beneficiary's Name: CITYZEN PRIVATE MEDICINE MEDICAL COMMERCIAL COMPANY
Β. In the deposit slip as a reason, note the order ID of the desired offer or your registration email at www.cityzenclub.net
C. Upon completion of the deposit, send the relevant proof to email info@cityzenclub.gr or call us at 2431-102386 (Monday to Friday 10:00 to 20:00)
D. When choosing to pay by deposit into a bank account, transfer or deposit the exact amount of money, the amount must be deposited within three working days, if it has not been deposited your order will be canceled. Payment by card:
Pay quickly and easily through credit, debit, and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners.
Transaction Security:All payments made using the card are processed through the electronic payment platform of "Nexi e-Commerce" of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Product Delivery Policy:Services are provided at our physical location after the customer has purchased specific services either online or directly at the company's front desk. The terms and conditions regarding the method of ordering or cancellations and returns apply as described on our website.
Refunds and Cancellations PolicyCancellations & Return Policy:
To cancel your order, please contact us by phone at 2431-102386, Monday to Friday from 10:00 AM to 8:00 PM, or via email at info@cityzenclub.gr
You have the option to cancel your service order, immediately after purchase confirmation or within 5 calendar days. The refund will be completed within 10 business days.
Any applicable bank fees for both the purchase and the refund will be deducted from the final refund amount and are the customer's responsibility, not the businesses (Cityzen Club).
Additionally, within 5 calendar days,you can change the service to another one of the same prices, if available. If the new service is priced higher, the customer must pay the additional difference.
It is clarified that beyond the period of 5 calendar days, no cancellations or changes of service orders or refunds can be made, etc.
Provided Information & Products:The Business Cityzen Club is committed to the accuracy, truthfulness, and completeness of the information listed in the online store, regarding both the identity of the Business Cityzen Club and the transactions provided through the online store. Within the context of good faith, the business is not liable for and is not bound by electronic data entries made by mistake/inadvertence during common practice and is entitled to correct them whenever they are detected.
Data Protection Policy GDPRName and Contact Details of the Responsible Person according to GDPR Legislation:
Dr. Fotopoulou Niki
Vyronos 5, zip code 42 131
Trikala, Thessaly, Greece
Phone: 2431-102386
Dr. Fotopoulou Niki (hereinafter "The Doctor") considers as a primary duty the respect towards personal data and prioritizes the safety and protection of your personal data. We commit to protect your right to privacy and to ensure that all the information you choose to provide us during your visit to the Doctor's website is collected and used in full compliance with Regulation (EU) 2016/679 of the European Parliament.
This text contains the Doctor's personal data protection policy and provides every person interested in receiving medical services from her, as well as every visitor/user of the Doctor's website, the necessary information about the ways in which the Doctor complies with the European Union legislation for the management and protection of personal data.
This Policy aims to inform about the way personal data of individuals receiving services from the Doctor are collected, stored, used, and transferred, the security measures the Doctor takes to protect personal data, the reasons and the duration for which they are stored, as well as about the type of personal data collected. It concerns every act or series of acts performed with or without the use of automated means, on personal data or sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
The doctor reserves the unilateral right to update, modify, add, change her services and this Policy, at intervals, whenever deemed necessary, without prior notice, always within the current legal framework and in accordance with any changes in the current legislation regarding the protection of personal data.
The Doctor encourages everyone to check this Policy at regular intervals to be informed about the changes that have been made.
Personal data is any information relating to an identified or identifiable natural person (e.g., name, ID number, address, etc.). Data concerning health (physical or mental condition, receipt of medical services, etc.) are included in the general term of personal data but constitute a special category of data. The Doctor will not process your personal data without your consent. However, the Doctor reserves the right, in exceptional cases, to process your personal data to the extent permitted or required by law, or/and by judicial decisions or prosecutorial orders/directives.
How are personal data collected?
Your personal data are collected in the following ways:
(a) you provide them to us when the Doctor provides medical services to you or someone you accompany, when you approach us in order to receive medical services for you or a third party, when you submit a job application to the Doctor, when you fill out electronic forms or send electronic mail (“e-mail”), aiming to be informed or to use the services available on this website.
(b) automatically through the browser (“browser”) or the mobile device you use to access the Website.
(c) provided to us by a third party collaborator after you have given your consent (e.g., insurance company).
In cases where your consent is required for the collection of your personal data, such as for receiving a newsletter (“newsletter”) on a regular basis, it is expressly requested from you, and you have the right to withdraw it at any time.
In summary, the personal data that are collected and further processed include:
- the name,
- the address and generally the contact details (including the email address and the telephone number), yours or your relatives',
- health data related to the medical or nursing services provided by the Doctor or health data about medical services not provided by us but reported to us either by you or by third parties,
- information you give us for payment, such as bank card information,
- other information resulting from the use of websites and other digital platforms we use to inform you, regarding the following services provided by the Doctor through her websites and/or your registration in one or more of these: regular newsletter (“newsletter”) reception, electronic correspondence or correspondence of announcements/news
- Management of your medical file, if you have received services.
- Health data entry and information retrieval.
The personal data that we can legally maintain from you are your name and surname, your phone, your email address (email address) and you will receive updates via telephone communication, e-mail, sms, viber, as well as your interests in specific areas of service provision on our part.
What principles govern the processing of personal data by the Doctor?The Doctor processes your personal data in a lawful and legitimate way for clearly defined purposes stated in this Policy. Your personal data that the Doctor processes are limited to what is absolutely necessary for achieving these purposes, are accurate and up-to-date, are kept for a period defined by the purposes of the processing, are protected by adequate security measures and are not transferred to countries that do not ensure an adequate level of protection.
Who collects personal data and for what purpose? Are they transferred to third parties?
Personal data are collected and processed by the Doctor's authorized personnel & collaborators, for the purposes and only of providing the respective service. They are transferred only to authorized third parties who are bound to confidentiality, when they need to have access in the context of providing the said services (e.g., doctors for diagnostic purposes).
Upon your order, your personal data may be transferred to third parties (e.g., another doctor of your choice) / businesses cooperating with the Doctor (e.g., insurance companies you have contracted with).
The Doctor commits not to trade your personal data by making them available for sale/rent giving them/transferring/publishing or notifying them to third parties or to use them in any other way and for other purposes that may endanger your privacy, rights or freedoms, unless imposed by law, court decision/order, administrative act or if it constitutes a contractual obligation necessary for the smooth operation of the Websites of the Doctor and the realization of their functions.
Your personal data may be transferred to partners, or to third parties, compliant with the terms of this Policy and bound to confidentiality, who act on behalf of the Doctor for further processing in order to provide services, evaluate and improve the functionality of the website, marketing purposes, data management, and technical support, only after the user is informed in advance and his consent is obtained. The said third parties have contractually committed to the Doctor that they will use the personal data only for the above reasons, and will not transfer the personal information to third parties, nor will they disclose them to third parties unless required by law.
Your personal data are kept for as long as required by the nature of the service provided by the Doctor that you have chosen and additionally, for as long as the relevant legislation specifies.
What are my rights? What can I do if I have an issue with the processing of my personal data?
You have the right at any time to ask us what personal data of yours we process, for what purposes we do it, if we give it to third parties and to whom, as well as other related information. You also have the right to receive a free copy of your personal data after your request.
Other rights you have under the relevant personal data protection legislation include the right to request the update and/or correction of your data, the cessation and/or restriction of their processing, and their deletion from the Doctor's systems, provided that there is no other legal obligation for their retention. You also retain the right to data portability and/or to object to the processing of your personal data.
Specifically, regarding the newsletter service (“newsletter”), there is the possibility of unsubscribing (“unsubscribe”) by following the instructions included in each newsletter (“newsletter”), so as to stop the processing of personal data related to this service.
You can exercise all the above rights by submitting a written request to the address info@cityzenclub.net
For any issue you have regarding your personal data and/or for clarifications, you can contact the Data Protection Officer (“Data Protection Officer”) of the Doctor via e-mail, at the address info@cityzenclub.net or by phone at 2431-102386.
In any case, you have the right to address the competent Data Protection Authority (DPA) or/and to file a judicial appeal. Every request submitted should be accompanied by the appropriate proof of identification and provide the required information (e.g., the data that need correction), as described in the terms of use of the respective service. The Doctor may request the provision of additional information necessary for the confirmation of your identity.
The Doctor makes every possible effort to respond to your requests without delay and in any case within a month from their receipt. This period may be extended by two (2) more months, if necessary, taking into account the complexity of the request and the number of requests. You will be informed about this extension as well as the reasons for the delay within a month from the receipt of the request by the Doctor. If you submit the request by electronic means, the response will be provided, if possible, by electronic means, unless you request something different (e.g., written letter).
In any case, you can address the Data Protection Officer of the Doctor, the Data Protection Authority (DPA) or/ and file a judicial appeal, if you consider that the above rights have been violated.
The Doctor considers the privacy of individuals whose personal data she processes, whether they are clients, employees, or third parties, to be of utmost importance and makes every possible effort to protect them, both in terms of confidentiality/secrecy of the information and in terms of their integrity (not to be altered, not to be accidentally destroyed, etc.). In this context, the Doctor implements an Information Security Management System, which follows the best practices of international standards for the protection of personal data.
The Doctor takes all appropriate organizational and technical measures, designed to protect information from loss, misuse, unauthorized access, disclosure, distortion, or destruction, and ensures the fair and lawful collection and processing of personal data as well as their secure storage in accordance with the relevant provisions of both Greek and EU and international law regarding the protection of individuals from the processing of personal data, as well as the decisions of the Data Protection Authority, preserving the confidentiality and privacy of any information that comes to her knowledge.
In particular, this Policy takes fully into account the provisions and articles of Regulation (EU) 2016/679 of the European Parliament on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“General Data Protection Regulation” – “GDPR”) and continuously makes every possible effort to comply with it.
Access to the contact details of the visitors/users of the Doctor's Websites is restricted to authorized persons who are committed to maintaining confidentiality (employees, service providers) and is considered reasonably necessary to know this information to provide products or services to the visitors/users of the Websites or to perform their work.
The collection of personal data on this Website of the Doctor occurs in the following cases:
- When you request information about the health services provided by the Doctor through the Website.
- When you register and request to receive electronic correspondence or announcements/newsletters from the Doctor.
- ΜThrough the use of “Cookies” or similar technologies.
- Subscription to a newsletter on a regular basis: email address. (“e-mail”).
- Management of the medical record of patients who have received health services from the Doctor: the entire set of personal data included in the medical record, including health data, medical examination results, doctors' opinions, financial data, etc.
- Entry of health data and receipt of information: Medical history details, contact information [email address, postal address, telephone, etc.]..
- Submission of queries related to health services associated with Medical Tourism: full name, age, health data/ medical history, contact information [email address, postal address, telephone, etc.li>
- Monitoring the smooth operation and improvement of the functionality and performance of the websites: Internet Protocol Address, browsing patterns on websites, information about the use of a website, geolocation data, HTTP protocol data, etc. These data are kept in an aggregated form so that, as far as possible, user identification is not feasible.
- personalized information and provision of services,
- the provision of health services according to the preferences and characteristics of the user,
- communication with the user for reminders regarding scheduled receipt of services from the Doctor,
- the confirmation of the truth and accuracy of the user's details to avoid and verify cases of fraud,
- statistical analysis of the traffic and use of the Doctor's websites,
- satisfying the demands of users as well as direct communication to inform about new health services of the Doctor (provided that consent has been given by the users).
Cookies are small text files that contain information stored in the browser of the visitor/user's computer during browsing on the Website and can be removed at any time and do not have access to any document or file on the computer. The Doctor's Websites use cookies for the following purposes:
- For the smooth operation of the Websites, with the required speed.
- To recognize the device you use for your navigation on the Website, the browser, or/and the operating system you use, aiming to provide a personalized browsing experience or/and use of the Doctor's Websites.
- To store your settings during a visit or between visits (such as the username you have declared, the language you prefer, or the use of social networking media), so you avoid re-entering certain data.
- To improve the performance or/and security of the Website.
- To provide content based on your interests and needs.
- To analyze how you navigate or/and use the Website.
- For collecting personal data without your consent.
- For transmitting your data to advertising companies.
- For transmitting your data to third parties without your consent.
The session cookies used by the Doctor's Websites are deleted after your browsing ends or/and after closing the browser. Persistent cookies remain on your computer or other device until you delete them or until the cookie's predetermined period expires. You can set your browser in such a way that either warns you about the use of cookies in specific services of the Websites or does not allow the acceptance of the use of cookies in any case.
You can also delete the cookies from the computer or device you use, whenever you wish. However, it is noted that not accepting cookies or some of them may make some features of a website not fully available.
The Doctor's Websites also use “internet tags”. This method is used to measure the response of visitors to the Websites. The Doctor assures that through the “internet tags” and cookies, NO personal, identifiable information about the website visitors, such as names, addresses, email addresses, or phones, is collected or sought. What applies to the Doctor's Website regarding children's personal data?
The Doctor commits not to process personal data from visitors/users of her Website under sixteen (16) years old without having previously obtained the consent of the person who has parental responsibility for the child (parent or guardian), through direct communication outside of electronic connection or through the internet. The Doctor will request the tangible proof of the relationship of the person having parental responsibility with the child and, if this happens, you can (according to applicable law) request that the personal data of the child be deleted. The Doctor further commits that no information campaign through social networking pages is addressed to minors (under 18 years old).
What applies to links (“links”) to other websites?
The Doctor's Websites may contain references through hyperlinks to other websites, for the content and services of which the Doctor bears no responsibility, nor guarantees for their continuous and secure accessibility. The Doctor should in no case be considered to accept or adopt the content or services of the websites of hyperlinks or to be connected with them in any way. Any problem that arises during the use of the aforementioned websites is the sole responsibility of the respective owner of that website. In the case of hyperlinks to other websites, the Doctor is not responsible for the terms of management and protection of personal data they follow. We use social media to present the work and services of the Doctor through widely used and modern channels. Our use of social media is specifically indicated on our Websites. For example, you can watch informative videos of health scientists who staff the Doctor's clinics, which we post on our personal page on “YouTube” and follow (from our Websites) our links to Facebook, Instagram, and LinkedIn.
The Doctor strongly encourages users to consult the corresponding policy of each third party (e.g., search engine service providers, social media service companies such as Facebook, LinkedIn, Twitter, etc.) to be informed about the practices they follow for the protection of their personal data.
This website uses SSL encryption for security reasons and for the protection of the secure transmission of sensitive information, such as the queries you send to the Doctor as the Website Administrator. The encrypted connection can be recognized when the address in the browser changes from "http://" to "https://" and the lock symbol appears in the browser line. When SSL encryption is activated, then the information you send us is not visible to third parties.